What you can expect from us
· Unbiased, accurate and impartial
information on all of our services
Polite well informed and helpful staff
A prompt response to your query
A confidential service.
What we can expect from you
· To provide feedback on our
services through questionnaires, user group meetings
and or other mechanisms as requested
To treat staff and other clients with respect and consideration
How we can act on your behalf
We offer impartial advice on
all aspects of the provision that we offer and will
advocate for individuals who have sustained a traumatic
brain injury to ensure that they have equality of opportunity
to access services and benefits.
The limitations of our services
Our services are commissioned
by Health Authorities, Local Authorities, Education
Authorities, Individuals or Solicitors. These services
are commissioned and contracted following an assessment
of need. For Local Authority services a Service charge
payable by the individual towards the cost of their
services is set by the local Authority and is collected
by North East Care Management.
Our other services such as advocacy, welfare rights
and legal advice are free.
How you can help to improve the service
We are committed to providing
a service that is needs led and invites clients feedback
to ensure that we deliver provision to a very high
standard that is designed around the specific needs
of the individual their families and carers.
We are currently seeking assistance in formatting information
in differing accessible formats.